Refund policy

📄 Return & Refund Policy

Return & Refund Policy

We accept returns within 14 days of delivery.

To be eligible for a return:

* The item must be unused and in its original condition
* The item must be in the original packaging

To start a return, please contact us at:
ferrakart@gmail.com

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Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.

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Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be processed to your original payment method within 5–10 business days.

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Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.

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Order Cancellation
Orders can be canceled within 24 hours of placing the order. After that, the order may already be processed and cannot be canceled.

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Note: Shipping times may vary depending on location.